Namely’s performance review administrator was a significant driver of support case volume and client dissatisfaction. Learn how I built an in-app help walkthrough to guide clients through creating and launching a review cycle that fit their organization’s needs.

When clients struggled to make the right selections while submitting help requests in Namely’s service portal, my team was tasked with creating a dynamic submission flow to assist clients in providing the necessary information to get their cases resolved quickly.

Namely’s dynamic mobile paystubs represented a huge leap forward in how employees could access their pay information on the go. I developed the mobile welcome experience that introduced users to the release and highlighted its most impactful features.

I developed Namely’s in-house style guide, used by the Product, Design, and Marketing teams, as well as any other department creating client-facing content.

In a previous life, I covered music and television for SPIN Magazine and news and culture for Death & Taxes. Check out some of my favorite pieces.

Learn more about me! Links to my resumé, LinkedIn, author pages, etc.